Customer care Archives - Leader Networks

56 Lessons From 20 Years of Online Community Building

56 online community building lessons learned from 20 years…

#CMGROnline Community

by Vanessa DiMauro

Spotlight on SPS Commerce: How An Online Community Strengthened Customer Support

B2B Online CommunityCase StudyBest PracticesSupport community

by Vanessa DiMauro

Cloud Computing’s Future: Better Online Customer Care?

Cloud technology is the future. Most of us celebrate the…

B2B Online CommunitySocial Customer

by Vanessa DiMauro

10 Social Media Promises: Can Your Company Keep Them?

Social CustomerSocial Mediasocial media marketing

by Vanessa DiMauro

Six Reasons Firms Build B2B Customer Communities

B2BOperationsResearch

by Vanessa DiMauro