Social Media Manager vs. Online Community Manager: Same or Different?
What is the difference between a social media manager and a…
B2B Online Community#CMGROnline CommunityOperations
Strategy First, Platform Second … Please!
Treat the creation of online communities as you would any…
B2B Online CommunityOnline CommunityStrategy
What It Means To Be An Online Community Builder
For the past 15 years, cocktail parties were tough. When…
Five Ways To Avoid the Valley of the Social Tools
When confronting a complex issue or decision in the absence…
B2B Online CommunityStrategyBest PracticesSocial Business
Moderation Best Practices: Give Three Gifts To Every One Take
In the community world, each member is a wonderful thing!…
#CMGROnline CommunityBest Practices
Online Customer Communities Change Companies
Online communities are not neutral. They fundamentally…
B2B Online CommunityOnline CommunityOperationsInternal communities
4 Types Of Active Members – How To Spot Them And Engage
There are different reasons why people participate in…
#CMGRCase StudySocial CustomerOperations
A Day In The Life Of A B2B Online Community Manager
The B2B online community manager role requires many…
How B2B Companies Are Using Online Communities to Get Closer To Their Clients
Business-to-business companies have always needed closer…
B2B Online CommunityCase StudyCustomer Intimacy