Vanessa DiMauro

The excitement around becoming a socially enabled business is growing! Last year marked a heightened sense of awareness…

Cloud technology is the future. Most of us celebrate the speed and efficiencies it brings. But customer satisfaction…

Organizations are now starting to say, “Hey, communities aren’t a tool. They’re part of our strategic footprint, part…

The impact of social business is significant and changes the way organizational leadership - especially CIOs and CMOs -…

Online community management has (finally) risen to the rank of a being a respected and understood profession.…

Does your IT and Marketing team collaborate on social business projects? Should they? What would happen if they did?…

True online community successes are cause for both celebration and examination. For that reason, it is with great…

What happens behind the scenes of major B2B online communities? How do traditional businesses like manufacturing use…

Online communities come in many shapes and sizes, and serve a wide range of needs. Not surprisingly, the performance of…

Sorry, the party’s over. The days of social media celebration are gone. It’s not as if a random collection of “Likes”…

Social customer care is more than just basic customer service. It means creating ongoing, detailed and sustained…

Spend time with your C-level clients so you can understand their desired outcomes. What are they hoping to achieve…

To explore how organizations are leveraging social technologies and practices, Oracle, Leader Networks and Social Media…